ANT Forum

We have seen some weird behaviour with the updates as well where it will stall at the search for windows updates for an inordinate amount of time and then finally say the driver could not be found. Is that the behaviour you are seeing?

We have seen it off and on for Windows 8 with our drivers, we will continue to look into it. Sometimes after attempting the update again, the download will succeed after a long amount of time.

Just for more information on this, how many customers and computers have you seen your issue occur with?

If it is a problem with something through windows update it will take a while to get resolved. In the meantime you can download the drivers through the downloads section: http://www.thisisant.com/resources/ant-usb2-driver-windows/ These. are currently the same drivers as those available through windows update, so feel free to distribute them to your customers as well. You will have to walk them through manually installing the drivers.      

Ok, thanks for the info. It is helpful for us to hear about how big of an issue it is. We will keep working to get it fixed. Thanks!      

We are familiar with cases where Windows Update is not working to install the driver correctly in some cases especially with early versions of Windows 8.

If you download the driver again from the thisisant.com downloads section, it will be signed (that should have been the version you were already sent though, if it is different someone may have made a mistake).

I do not understand enough about the situation you are describing with failing after windows updates or being 'partially' recognized. Could you describe this issue in a new thread (or one of your other current threads concerning USB drivers if it is related)?      

To follow up on Eee's case for future reference, that specific failure was caused by an improper driver installation. More details can be found in this thread http://www.thisisant.com/forum/viewthread/4569/