ANT Forum

What should I do if my Vanilla Gift card balance doesn’t match the transactions?      

I had an issue with my balance showing less than it should have. When I reached out to contact vanilla gift , they asked for the card number and recent transactions. It took a bit of back-and-forth, but they eventually figured out there was a hold on one of my purchases. They released it after a few days, and everything checked out. A bit slow, but they got it resolved.      

Your information was clear and accurate, thank you for the professional approach.