Crafting at home has been a lifesaver for me, but when my cutting machine stopped mid-project, I was at a loss. Turning to https://silhouette-america.pissedconsumer.com/customer-service.html I fou,nd advice on common errors and how to reset the machine. Following those tips, I got it running again. While it worked out, it’d be nice if they included these troubleshooting steps in the manual so you’re not hunting online for help.